Are my cloud backups secure?

We take information security as highest priority. All backup data is encrypted with a strong random password and AES256 encryption method. In addition to encryption, your backup account is only accessible from your business premise.

Do I need to sign up a contract?

Yes, in order to provide an affordable service, we require a commitment of minimum 24 months. There are other flexible contract options on offer.

What if the USB drive I sent back is stolen or lost during transit?

Data contained on that USB disk is fully encrypted and can not be accessed without correct credentials, known only to the customer.

Can you provide customer references?

Absolutely, we can provide references on request.

How long are my backups kept for?

Our default backup retention policy is following:

  • Hourly 7 days (ability to restore per hour for 7 days)
  • Daily 30 days (ability to restore a specified days within the last 30 days)
  • Weekly 90 days (ability to restore to a specified week within the last 90 days)
  • Monthly 12 months (ability to restore to a specified month within the last 12 months)

Retention policy can be customised if required.

Do you provide custom solutions?

We don’t sell a product, we tailor each order to fit customer’s requirements and budgets.

Where are my backups stored?

Backup data is stored on 2 locations:

  • Encrypted at your business location
  • Encrypted offsite in one of our data centres

Do I need to upgrade my internet connection?

Incremental backups require very little bandwidth to replicate to the cloud. ADSL 2+ will suffice for most small business’s requirements, however NBN is recommended. Some larger business and corporates may decide to upgrade their connection depending on the amount of data they generate.

How quickly can you send my data in case of a disaster?

Depending on type of the disaster, if your on-site backup data disk is intact, restore can be performed immediately, otherwise data centre replica can be delivered within  24 hours, depending on it’s size and distance.

How do I know backups are working as expected?

Our system sends automated daily backup reports. In addition, we perform regular automated recovery tests to confirm data consistency and recoverability.

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